Lead Sales - Paint Store
Under direct supervision, the Lead Sales role assists the Store Manager and Assistant Store Manager with the day- to-day operations of a Kelly-Moore Paint store. The Lead Sales consistently delivers and promotes excellent service to all customers. The Lead Sales contributes to the sales, gallon and margin growth performance objectives of the store. The Lead Sales acts in a supervisory capacity in limited situations when Store Manager and Assistant Store Manager are not available.
Demonstrates and promotes exceptional customer service skills while professionally representing Kelly- Moore Paint Company. Consistently practices Kelly-Moore Paint Company’s Signature Service Standards. Demonstrates a solid understanding of company products and applications while assisting customers from selection of products through point of sale. Complies with the requirements of a retail store schedule, which may include opening the store early in the morning, and on weekends and holidays, and closing the store. Handles payment transactions, cash and charge verification and deposits, change verification and safe withdrawals following company protocols Accurately prepares and/or contributes to the processing of operational and sales documents. Accurately handles receiving procedures; unloading and stocking incoming inventory. Accurately tints paint and eye matches color.
Promptly and effectively resolve customer and/or staff issues when the store manager and ASM are not available Assists Store Manager, Assistant Manager and employees to ensure all operational parameters and goals are met. Helps to maintain paint and sundry inventories to required levels including proper stock rotation, ordering and assisting with physical inventories. Helps to maintain company standards for store appearance, including cleanliness of the interior and exterior of the store. Helps to maintain company merchandising standards for store appearance, window and sales floor displays, promotional displays, etc. Delivers orders to meet customer requirements while complying with Kelly-Moore Paint Company’s driving agreement. Assists Store Manager to ensure all requirements of the store compliance program are met. Completes all required training in a timely manner. Complies with all Kelly-Moore Paint Company policies and procedures.
Age requirement: Must be 18 years of age or older. Frequently kneels, stoops, crouches, bends, climbs, reaches overhead, pushes, pulls, and grasps. Works around heat, cold, dirt, dust, and minimal paint odors. Uses electronic point-of-sale device and scanner. May be required to operate powered industrial trucks such as forklifts, electric pallet jacks, etc. Accurately distinguishes colors. Operates powered industrial equipment, including tinting and shaking equipment. May perform light maintenance including sweeping, mopping, and dusting. May clean restrooms as needed. Frequently carries, relocates and/or lifts up to 70 pound cartons and containers (including 5-gallon paint containers). Operates a fully loaded (280 lbs.) hand truck and/or cart (1120 lbs.). Stands and walks on concrete surfaces for up to 8 hours per day.